Chemfax

I had Chemfax manufacture a private label product for me based on my exact specifications that they had not manufactured previously. I supplied them my own label designs, artwork, and branding. After we placed multiple orders we found that they then ripped off my design, intellectual property and idea and sold the products to my existing customer. Chemfax’s lack of morals and ethics is a terrible example of a Canadian business.Details below:On the Initial order we were told we needed to order 100 units of product as a minimum order. When the order was delivered the salesman Daniel screwed up and told us afterwards that the minimum order was actually double 208 units of what we expected. He said he would improve the price as best as he can to make up for the mistake. When the order came in the label designs we supplied and proofed were still not the ones they used.The 2nd and 3rd orders had the correct labels, but the price increased higher and higher. Sales were increasing as our demand for the product grew. Our product was selling and working well with our marketing.We then found out that the salesman Daniel took our product including literally 80% of our original labeling and approached one of our customers offering to sell him the same product with a different name for the same price as we pay, without the large initial order.When we found out we immediately contacted Chemfax and had both Daniel and his manager setup a meeting with us in person. They confirmed that they reproduced our product that they had not manufactured previously AND approached our customer directly to undercut us. They admitted fault and what they did was wrong. To make amends I asked that they purchase back the counterfeit product and remove it from the market, and credit us the profit we would have made and in return I will place another large order. When I followed up they said there would be a 20% price increase again and still they would not resolve the mistakes they made.If you’re looking for a company to provide you incompetent customer service, steal your designs and ideas, and try to sell directly to your customers they are the perfect choice for you. Otherwise I would recommend going ANYWHERE else, as some Canadian business still have ethics and morals.

Chemfax has been an unbelievably reliable supplier even during COVID-19. We use them for a variety of supplies, they are always quick to respond and help us out.

Best ice melt by far ! Both my 8 plex buildings use Spitfire for regular use and X22 for stubborn ice or super cold weather. Thanks !

Honestly, I've gotten exceptional service with Chemfax! Alysha is very responsive and goes the extra mile when I email with orders or inquiries for my business. She even went ahead and did some research for me on my behalf that was so helpful. You can really sense that they care about their customers. I highly recommend them!

Brett Van Hal, my sales associate from Chemfax, was on point with our film productions needs for COVID-19 compliancy on our film set in Vancouver. The products we ordered were not only unavailable in the lower mainland but were marked up over 400%. Chemfax had EXACTLY what we needed and delivered quickly and at a lower price than local. Thank you Chemfax for doing what you said you'd do in the time you quoted. Very satisfied. Will most definitely use chemfax on our next production come spring time.

We've been using Chemfax for over 15 years and have found them to helpful and customer service oriented. We appreciate their being intentional to follow up with us and see if there is anything further they can do to assist us in our business. We would strongly recommend them.

We use Chemfax on a Regular basis. The Service is excellent and we have our own rep that is very helpful in finding the right product for the job. She is always willing to answer questions (via Email or in person) about certain products as well. They also offer small free samples to test and make sure it is the right product before you buy larger amounts.

Chemfax staff offers excellent customer service. I have been using their products since 15 years+ and to-date have not had an issue. Keep up the customer service and products!!Mannie Kalsi

We've used Chemfax for the past year for all of our cleaning supply needs. One of the reasons we switched from our old suppliers, to Chemfax, was because of Alysha. I have found her to be one of the most helpful and knowledgable reps I've come across in the industry. Her customer service is second to none. Not to mention the products she suggests rocks! Our crews have never been disappointment.We are lifelong customers. I would defiantly recommend them to anyone!

Chemfax is a fantastic organization! The best people and products, I highly recommend them, you won't be disappointed.